Student support services and welfare services

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The College Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.

The College has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the College. The College will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:

  • Contact the College to obtain a copy of the complaints and appeals procedure and the application form;
  • Complete the application form and lodge it with the College; and
  • Follow up with the College.


Fire, ambulance and police emergency Phone 000
Translating and Interpreting Service Phone 131 450
Life Line 24 hours Counselling Services Phone 131 114
Life Resolutions (Counselling Services) Phone 1300668256
Doctor Royal Melbourne Hospital, Grattan St, Parkville, VIC 3050, Ph 039342 7000,
Medical one, 23 QV Terrace, 292 Swanston St, MelbourneVic 3000, Ph 03 8663 7000,
Swanston Clinic, Level 2, 55 Swanston St Melbourne Vic 3000, Ph 03 9654 9818
Dentist Melbourne city dental group, Ground floor, ACTU house 393 Swanston St Melbourne, Vic 3000, Ph 03 9662 2638
Community Health Centre North and West Melbourne Neighbourhood Centre, 58 Errol St, North Melbourne Vic, Ph 03 9328 4812
Physiotherapist Collins Street Physiotherapist Level 7, 520 Collins St, Melbourne Vic, Ph 03 9629 4299
Religious Institutions The Anglican Diocese of Melbourne The Anglican Centre, 209 Flinders Lane, Melbourne 3000
St Francis Catholic Church (Melbourne) Cnr Lonsdale & Elizabeth St Melbourne 3000,
Mosque 66-68 Jeffcott Street, Melbourne, Ph 03 9328 2067,
Hindu Hindu Society of Victoria Shri Shiva Vishnu Temple 52 Boundary Rd Carrum Downs 3201,
Buddhists, Melbourne Buddhist Centre, 1 Pitt Street Brunswick
Legal Services Victoria Legal Aid 350 Queen St, Melbourne (03) 9269 0120
Study in Australia
Youth Central
Complaints or problems Overseas Student Ombudsman
Employment information Fair Work Australia
Business Victoria
Equal opportunity Victorian Equal Opportunity & Human Rights Commission
Equal opportunity Victorian Equal Opportunity & Human Rights Commission
Protection of student fees Tuition Protection Service
Travel Public transport services
Study Information Study in Australia

A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

Legislation Websites
National VET & CRICOS Regulator
Standards for Registered Training Organisations 2015
Australian Government Department of Immigration and Border Protection
Victorian Equal Opportunity and Human Rights Commission
Occupational Health and Safety
Educational Services for Oversea Students
Overseas Students Commonwealth Ombudsman
Education and Training ACT reform 2006

There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.

The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.

The Training manager, student contact officer, teaching staff and administrative staff of the College are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems and counselling. Students requiring special or intensive assistance must contact the training manager or the student contact officer who may refer them to external support services if required. The College will not charge for support services it supplies of for referring students to external support services. Students will have to pay any fees charged by external support services that they use.

Student contact officer details are:

Name: Ivy Florez
Position: Student Support Officer (Lonsdale Campus)
Address: Level 1, 377 Lonsdale St Melbourne 3000
Mobile: 03 9600 2996